Shipping and Sales Tax Information
Goldstar Software strives to process your order as quickly as possible. However, we also value both the security of your credit card and the importance of getting every order EXACTLY correct. As a result, we manually process every order following a separate validation process via Email. If you place an order for a product that you need immediately and do not have access to your Email, then please call us at 708-647-7665 to complete your order.
Product orders can be provided via electronic or physical delivery (or both).
Electronic Delivery: Electronic delivery is available for all software licenses and tools. Most orders for in-stock items are processed the same day they are received, and electronic delivery ensures that you get your product as quickly as possible. For Actian items that are not currently in stock, we MAY be able to provide same-day delivery if your order is received before 2PM US Central Time (UTC-6). In some cases, licenses may not be available for one or two business days. If you have a critical need for a license, please call.
Physical Delivery: Starting with Zen v15, there are no media kits available. For older versions, we may have some physical media left in stock. Physical media for PSQL (the CDROM and case) is available for shipments within North America. In other parts of the world, please contact your local Actian distributor. Most orders for in-stock items are processed the same day they are received and are scheduled for USPS Priority Mail delivery (which provides delivery in 2-3 days) or via FedEx Ground (which may be slightly longer) for $10. For items that are not currently in stock, we can provide drop-shipments from Actian Corporation via FedEx Ground for $10 for the first item. For multiple physical media kits, please call for shipping costs. Second-Day and Next-Day delivery is also available at an additional charge, and physical shipments to Canada may be drop-shipped from Actian via DHL International. In some cases, licenses may not be available for one or two business days. If you have a critical need, please call. If you need specific shipping rates or options (like shipping on your own carrier account), please contact us before ordering.
Indiana Sales Tax: Goldstar Software is a company located in Indiana, and we will collect sales and use tax and remit it to the state on your behalf for all orders shipped to Indiana destinations, unless you have Form ST-105 on file with us.
California Sales Tax: As of April 1, 2019, we will be registered with the state of CA to collect and remit sales and use tax for you. However, Regulation 1502 exempts computer software licenses delivered electronically. Our shopping cart system is unable to make this distinction, so it will add sales tax to all CA orders -- but this will be removed when we process your order.
Sales Tax for Other States: We are not currently registered to collect sales tax for any states in which we do not have a presence, and end users should self-assess the sales and use tax in their respective states as directed by local laws.