Frequently Asked Questions

This page contains frequently asked questions about our shopping site. For questions about our products or services, please go to our main site.

Q: How long does it take to process an order?
A: Processing time can vary. We use a manual verification process to ensure that each order is correct, to avoid ordering mistakes and other common issues. Once the order is verified, the order usually ships by the next business day -- and orders placed early in the day are frequently processed the same-day, usually within an hour or two. If you have a specific need, please let us know!

Q: Why do you use a manual verification process?
A: With a variety of platforms, bit levels, user count increases, and more, we've found that ordering PSQL licenses can sometimes be tricky, and Actian does not make this any easier as they do NOT allow returns on delivered product license keys. We feel that it is much better to get every order as correct as possible BEFORE we ship it. This may slow down our process, but it saves us (and you) time and effort in the long run. 

Q: What shipping options are available?
A: Most licenses can be delivered electronically (via EMail), with no shipping costs. For organizations within the US who want a physical CDROM shipped, we can do this at a cost of $10 for USPS Priority Mail. For multiple CD's we sometimes shift to UPS Ground or FedEx Ground. Next-Day delivery is available in some cases (note that our manual process may mean that it will take 1-3 days for it to reach you) for $30, but we strongly recommend using the electronic delivery (or both electronic AND ground) instead, to keep your costs low.